We want to make it easy for you to learn more about us and our services. That’s why we have prepared some frequently asked questions (FAQs) for you. You can find them below and see if they answer your queries. If not, don’t hesitate to contact us. We are always happy to assist you.
How long have you been in the shoe repair business?
I’ve been in the shoe repair business for over 34 years.
What types of shoe repair services do you offer?
We offer a wide range of shoe repair services, including sole replacement, heel repair, stitching and seam fixes, hardware replacement, and even cleaning and polishing.
Do you have experience repairing GoodYear Welted Shoes?
Yes, we have experience repairing various types of shoes, including dress shoes, sneakers, boots, and even specialty footwear.
Can you provide a cost estimate for GoodYear Welted Shoes?
Certainly, if you can describe the specific repair needed or show me the shoes, I’d be happy to provide you with a cost estimate.
What is the typical turnaround time for shoe repairs?
Our usual turnaround time is around 3 to 5 business days, but it can vary depending on the complexity of the repair and our current workload. Depending on the type of repair need we may be able to offer a Whilst You Wait Service.
Do you offer any warranties or guarantees on your repairs?
Yes, we stand behind our work. We offer a 30-day warranty on all our repairs. If you encounter any issues related to the repair within 30 days, we’ll take care of it.
Are there any types of shoes or repairs you don’t handle?
While we handle most types of repairs, there might be some exceptionally specialized repairs that we may not be equipped to handle. It’s best to discuss your repair needs with us directly.
Can you repair other leather goods, like bags or belts?
Absolutely, we’re skilled in repairing leather goods beyond just shoes. Bags, belts, and other leather accessories are within our expertise.
Do I need to clean my shoes before bringing them in for repair?
It’s not necessary, but cleaning your shoes can help us better assess the repair needed. We also offer cleaning services if you’d like a thorough cleaning before the repair.
Are the materials you use for repairs of high quality?
Yes, we take pride in using high-quality materials for our repairs. We want to ensure that your shoes not only look great but also last longer after the repair.
Is there any special care needed after getting my shoes repaired?
We’ll provide you with care instructions after the repair. Depending on the type of repair, you might need to avoid excessive moisture or wear during the initial days.
Do you offer customization or alteration services for shoes?
Yes, we can customize or alter shoes to some extent. It’s best to discuss your customization ideas with us to see what’s possible. We can also offer stretching to accommodate bunions.
Can you replace worn-out soles and heels on my shoes?
Certainly, sole and heel replacements are among our most common repair services.
How do I know if my shoes are worth repairing or if I should replace them?
Bring your shoes to us, and we can assess their condition. We’ll provide you with an honest recommendation based on the repair needed and the overall quality of the shoes.
Do you have any recommendations for extending the lifespan of my shoes?
Regular cleaning, polishing, and using shoe trees can help extend the lifespan of your shoes. Also, addressing minor repairs promptly can prevent more extensive damage. We also fit protective rubber soles on leather shoes.
Can you repair shoes with unique or intricate designs?
Yes, we’re skilled at working with various shoe designs, including intricate patterns. We’ll take extra care to preserve the design during repairs.
How do I maintain the color and texture of the leather after repair?
We’ll provide you with specific care instructions after the repair. Using leather conditioners and following our guidelines will help maintain the color and texture.
What payment methods do you accept?
We accept cash, credit/debit cards, and mobile payment methods.
Are you able to fix stitching and seams that have come undone?
Yes, stitching and seam repairs are part of our services.
Do I need an appointment, or can I drop off my shoes at any time?
While appointments are not required, they can help ensure we’re available to discuss your repair needs. However, you can drop off your shoes at any time during our operating hours.
Can you provide examples or photos of previous shoe repair work you’ve done?
Certainly, we can show you a portfolio of our previous repair work so you can see the quality of our craftsmanship. You can also see us in action on our YouTube channel
Are you familiar with repairing vintage or specialty shoes?
Yes, we have experience with repairing vintage and specialty shoes. These often require a delicate touch, and we’re up for the challenge.
How do I know if the repair will alter the fit or comfort of the shoes?
We take care to ensure that repairs don’t significantly alter the fit or comfort of your shoes. However, it’s best to try them on after the repair to make sure you’re satisfied.
Do you offer cleaning or polishing services in addition to repairs?
Absolutely, we offer cleaning, polishing, and conditioning services to keep your shoes looking their best.
Are there any temporary solutions you can provide for urgent repairs?
We can provide temporary fixes for urgent situations, but we recommend getting a proper repair done as soon as possible for a lasting solution.
We hope you find the answers you need here, but if not, please visit us with your footwear. We can help you find the best solutions for your needs.