We want to make it easy for you to learn more about us and our services. That’s why we have prepared some frequently asked questions (FAQs) for you. You can find them below and see if they answer your queries. If not, don’t hesitate to contact us. We are always happy to assist you.
What types of watch repair services do you offer?
We offer a comprehensive range of watch repair services, including battery replacement, strap adjustments, movement servicing, crystal and glass replacements, water resistance testing, and more.
Are you experienced in repairing Quartz Movement?
Yes, we have extensive experience repairing a wide variety of watch brands and types, from everyday watches to high-end luxury brands.
Can you provide an estimate for the cost of Quartz Movement?
Certainly, if you can describe the repair needed or bring the watch in for assessment, we’d be happy to provide you with a detailed cost estimate.
How long does the average watch repair take?
The duration of watch repairs can vary depending on the complexity of the issue. Minor repairs might take a few days, while more intricate repairs could take a couple of weeks. Battery & Strap Replacement is a whilst-you-wait service.
Do you offer any warranties or guarantees on your watch repairs?
Yes, we stand behind the quality of our work. We offer a warranty on all our watch repairs to ensure your satisfaction and peace of mind. Also there is a one year warranty on any batteries fitted.
Are you able to repair both mechanical and quartz watches?
Absolutely, we have expertise in repairing both mechanical and quartz watches, ensuring we can handle a wide range of timepieces.
Can you replace watch batteries and reseal them to maintain water resistance?
Yes, we provide watch battery replacements, and our process includes proper resealing to maintain water resistance, where applicable.
What’s your policy on handling valuable or vintage watches?
We understand the value and sentiment attached to such watches. We take special care when handling valuable or vintage timepieces, ensuring their preservation during repairs.
Do you provide watchband adjustments or replacements?
Yes, we offer watchband adjustments and replacements to ensure a comfortable fit and stylish appearance.
Are you equipped to repair both wristwatches and pocket watches?
Absolutely, our watch repair expertise covers both wristwatches and pocket watches, spanning various styles and eras.
How do I know if my watch needs servicing or repair?
If you notice issues like timekeeping inaccuracies, loss of power reserve, or visible damage, it’s a good indication that your watch could benefit from servicing or repair.
Are you familiar with luxury watch brands and their specific requirements?
Yes, we’re familiar with luxury watch brands and adhere to their specific requirements to ensure the highest level of care and accuracy in our repairs.
Can you provide references or examples of previous watch repair work?
Certainly, we can provide references and show you examples of our previous watch repair work to showcase our expertise and craftsmanship. You can also watch the YouTube video below.
What’s the process for getting a watch repaired? Do I need to make an appointment?
While appointments are recommended, you can also visit our store to drop off your watch for assessment and discuss the repair process.
Can you repair the crystal or glass of the watch face?
Yes, we can repair or replace the crystal or glass of the watch face to restore its appearance and functionality.
How often should I have my watch serviced to keep it in good condition?
Generally, a watch should be serviced every 3-5 years to ensure optimal performance and longevity. However, it can vary based on the watch and its usage.
Can you provide an assessment of my watch’s overall condition?
Yes, we can assess your watch’s condition and provide recommendations for any necessary repairs or servicing.
What payment methods do you accept for watch repair services?
We accept various payment methods, including cash, credit/debit cards, and mobile payment options.
Can you handle complicated watch movement repairs?
Absolutely, we have the expertise to handle complicated watch movement repairs, ensuring accurate timekeeping.
Are you able to source genuine replacement parts for watches?
Yes, we have access to a wide range of genuine replacement parts, ensuring the authenticity and quality of repairs.
How do you ensure the accuracy of the watch movement after repair?
We use precision instruments to calibrate and test the watch movement to ensure accurate timekeeping after repair.
Can you provide recommendations for maintaining my watch’s longevity after repair?
Certainly, we’ll provide you with care instructions to help maintain your watch’s longevity and performance after repair.
Feel free to get in touch with us if you have more questions or if you’re ready to proceed with watch repair services. We’re here to assist you with all your watch-related needs!